MBA + PGD - BPO Management

Introduction

Business Process Outsourcing (BPO) is basically the outsourcing of back-end operations (including Human resource, financing, and accounting) and front-end operations (customer-related services) of any organisation. There are many advantages of such outsourcing to a company, the primary one being flexibility. The role of a BPO Manager is to skilfully manage all the operations smoothly and efficiently so as to keep the process function harmonious.

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